Practicum
Chat Wrapper vs a True Agent Product
Users see only the tip of the iceberg: a chat box and a few replies. Beneath the surface lie 100 product decisions the PM must make. The sum of those decisions is the distance between a chat wrapper and a true Agent product.
The Iceberg Model: What Users See vs What You Must Do
What Users See
Chat Interface
Input box + conversation bubbles
AI Image Generation
Visual generation — Alice as example
Smart Replies
Ask anything, get an answer
waterline
What the Product Manager Must Do
Behind her are eight layers of iceberg; ahead, infinite possibility
Building AI products — the hard part isn't calling an API.
The hard part is making 100 correct product decisions where users can't see them.
The hard part is making 100 correct product decisions where users can't see them.
Those 100 decisions are what this entire third chapter is about.
Alice is just one example. But every detail in her design
maps to a real problem you will encounter in your own product.
Alice is just one example. But every detail in her design
maps to a real problem you will encounter in your own product.